Refund policy

Last updated 15 November 2026

Draft for review. This page is not yet in force and will be finalised before PineMogul launches.

30-day money-back guarantee, no questions asked. If you are not happy, ask for a refund within 30 days of any payment and you get that payment back in full.

How to get a refund

• Open Billing in the app and click Refund next to the payment. That is all.
• Or email us from your account address and we will do it for you.

Refunds go back to the original payment method. Your bank usually shows them within 5 to 10 business days.

US dollars

Prices and refunds are in US dollars. You get back the dollar amount you paid. If your bank converted the payment, its exchange rate on the day of the refund can differ slightly from the day you paid.

Add-ons

Extra storage ($5, $15 or $39 a month) is a monthly add-on. The AI top-up ($10) is a one-off purchase that adds AI credit to the current month and expires at month end. Both are covered by the same 30-day guarantee, and the part you did not use is refunded when you ask.

AI usage

AI is included in your plan and we do not charge per use. A refund returns the whole payment, whatever AI you used. If you use your own AI key, your provider bills you directly and that is outside this policy.

What happens to your account

After a refund the plan ends. Your data stays readable for 30 days so you can export it, then it is deleted.

Payments partner

Payments are processed by our reseller and merchant of record, who issues your invoice and handles VAT. Refunds are made through them.

Who we are

PineMogul is provided by Pineido, a registered branch of Energetika-VDS DOOEL, Janko Cvetinov 13, 2400 Strumica, North Macedonia. Contact: [email protected].